10 March 2014

Kenya: CFC Unveils Mombasa's First Digital Branch

The branch at Nyali allows customers to walk into the bank and digitaly open new accounts without the use of paper work, which also include mobile and online registration and cashless transaction.

Speaking on Friday evening during the opening ceremony graced by governor Hassan Joho, CfC coast regional head, E-banking and strategy Paul Ndichu said the new system is aimed at reducing the cash environments to electronic through the new self service stop shop.

Ndichu said the bank will also be doing mobile banking, self registrations and internet banking registrations together with an interactive screen to walk customers through the mobile banking experience, Funds transfer and M-PESA.

It also facilitates KRA (tax) payments, government collections, online share trading, ATM cash deposits, internet banking transact ability (internet and free customer WiFi) and private customer meeting rooms.

"The focus is on transforming how we engage our customers both existing and new to the bank," said Ndichu.

Joho said the county government will use the platform to digitize land rates a move he said will reduce cases of corruption.

"This is the first digital experience in Mombasa County and the challenge we have been having is to acquire innovative solutions. We will use this platform to change the way we handle things as we strive to create a conducive business environment in Mombasa," said Joho.


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