11 April 2014

Kenya: Govt Nets Kshs 80 Million Through Huduma Centres

The government has revealed that it has collected over Kshs 80 million in revenue from the recently launched service delivery portals dubbed, Huduma Centres.

Established five months ago as part of the government's initiative to improve service delivery in the public sector, the Huduma Centres have emerged as a "one stop shop" programme that brings together a variety of Government services under one roof.

Speaking while on a tour of the Teleposta Huduma centre in Nairobi, Ministry of Devolution and Planning Cabinet Secretary, Ms. Anne Waiguru, said that the initiative is geared towards enhancing service delivery in the public service while delivering transparency and accountability in the sector.

The GPO Centre has posted the highest figures of revenue collected through services rendered to citizens; with the busiest departrments under the platform being the issuance of duplicate Ids, police abstratcs, business name serach and reservation, application for NHIF membership, stamp duty assessment and franking.

There are currently four Huduma Centres (At Teleposta, City Square, Makadara and Machakos) which were established as part of the pilot programme that will eventually see all counties have at least one centre by the end of the next financial year. The four Huduma Centers are serving more than 2,500 people per day and more than 70,000 people have been served so far since the inception of the program. A total of 205 staff fro have been deployed in the four operational huduma centers in order to enhance efficieny.

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