18 April 2014

Ghana: Clients Outrage at Vodafone Glitch

Accra — VODAFONE Ghana subscribers expressed anger over the failure of the telecoms service provider to restore its services, a setback that has left them unable to recharge.

Since Thursday, all pre-paid subscribers of Vodafone Ghana were unable to use their recharge cards to top up their airtime with the problem yet resolved by time of going to press.

The damage caused by the ongoing network challenge cannot be quantified in monetary terms, according to economists, but they explained a number of business transactions worth thousands of dollars could be lost during the period.

The telecoms company has issued an apology through text messages and its social networking pages.

“We will like to apologise to customers experiencing challenges on the network. Our engineers are working to restore service. Apologies for any inconvenience caused,” read a text message.

Another apology posted on the Facebook wall of Vodafone Ghana reads: “We apologise to all our pre-paid customers who are unable to use their recharge cards to top up their airtime. We are experiencing some challenges on our Recharge Management Platform and are working to resolve it as soon as possible. We sincerely apologise for the inconvenience and will keep you updated.”

However, subscribers have responded angrily.

“You have been very disappointing, I am a medic on duty and I can't even recharge my cards to contact the ward staff.

"Do you ever think of the consequences of such abysmal service rendered to customers! All you care about is useless adverts, ” reacted a surgeon at one of the hospitals in Ghana, Dr Daniel Yeboah Sarpong.

Alhassan Faisal Baba stated, “Because there is no better alternative, we are forced to accept this for an excuse, Vodafone UK or South Africa (Vodacom) will never give you such an excuse. So why Vodafone Ghana?”

Lord-Fischer Ankude, added, “And you think Facebook is the best platform to apologize to us? I have been trying to recharge since 1 pm and still no show. What kind of trouble too is this? This (vulgar term removed) can't happen in Germany.”

Vodafone Ghana has 6,4 million subscribers.


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