CIO East Africa (Nairobi)

24 April 2014

Kenya: Western Union to Allow Top Up of Prepaid SIM Balances for Thuraya Customers

Mobile Satellite Services operator Thuraya Telecommunications and The Western Union Company have announced their agreement to offer top-up services for Thuraya prepaid SIMs for voice and data services using the Western Union Quick PaySM service.

The partnership allows Thuraya customers to recharge pre-paid SIMS at no fee in over 200 countries Western Union operates in.

According to Vice President for Service Delivery in Middle East and Africa Michel Foricher the partnership will come in hand especially for Thuraya users in remote locations.

"We are very pleased to collaborate with Thuraya. The Western Union QuickPay service will provide Thuraya customers the convenience of topping up their prepaid SIM cards at participating Western Union agent locations in our network, a quick and convenient facility for Thuraya customers, particularly those who may be in remote locations." He said.

Thuraya through its vice president for distribution Bilal El Hamoui says the introduction of such a service by a satellite telecoms provider shows the company's commitment ti innovation and will be especially helpful for customers in sub Saharan Africa.

"Our agreement with Western Union marks the first time in the world that a satellite telecoms operator is providing such a service. The service is a great convenience for customers who may be located in remote areas such as Sub-Saharan Africa. This is yet another example of Thuraya's commitment to developing innovative solutions and enhancing our services for our growing customer base in emerging markets, with special focus of this deployment in Sub-Saharan Africa and CIS countries," said Bilal.

The Western Union Quick Pay service further enhances and complements Thuraya's existing distribution channel by offering an easy way for Thuraya customers to recharge their pre-paid SIMs. To top-up a Thuraya prepaid SIM card, a customer can simply visit a participating Western Union agent location, provide identification and their Thuraya phone number and re-load their prepaid SIM card with a cash payment.

In addition, family, friends and colleagues can add pre-paid credit on behalf of a Thuraya user traveling abroad.

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