9 June 2014

Kenya: ICTAK Wants CCK to Deny Safaricom Licence

The Information Communication Technology Association of Kenya (ICTAK), has petitioned Communication Commission of Kenya (CCK) to deny Safaricom an operating licence under claims that Safaricom has failed to comply with the Constitution, sector legislation and licence conditions.

According to The Daily Nation, the complaint follows Gazette Notice No 3115 dated May 7 in which the CCK asked Kenyans to raise objections as to why the giant telecoms company should not have its license renewed.

CCK gave the public 30 days to submit their complaints, a deadline which has since passed.

The ICTAK complaint letter is signed by the organisation's secretary-general, Mr Kamotho Njenga, and also copied to Safaricom.

Yesterday, Mr Njenga said should the regulator give the licence in a manner which is not convincing, then ICTAK would seek the intervention of the Supreme Court.

Apart from alleged failure to comply with the Constitution and other relevant laws, the ICT body claims that Safaricom has also failed to establish and publicise a complaints handling mechanism.

ICTAK argues that whenever the service is not in proper operation, the service provider has not compensated clients by offering outage credit to subscribers as required under the Kenya Information and Communications (Consumer Protection) Regulations, 2010.

"The applicant has continued to offer substandard network services, sometimes under the pretext of insufficient spectrum," it says.

"This ground is not sustainable since service quality largely depends on proper network planning and optimization rather than deployment of additional spectrum which, in any event, is a scarce and finite resource globally."

ICTAK represents a wide variety of information technology players and stakeholders who provide consulting, implementation, support, training, and business analy

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