Ibadan — The Central Bank of Nigeria (CBN) has successfully recovered N14.6 billion for embattled customers of various commercial banks who lodged complaints with the apex bank from 2010 to May this year.
Speaking, yesterday, in Ibadan, the CBN Deputy Director in charge of Consumer Protection Department, Mrs. Khadijat Kasim, while flagging off the Consumer Sensitisation Programme for Customers of Financial Services in the South-West zone, said that the apex bank received over 3,000 complaints from customers of commercial banks across the country during the period under review Mrs. Kasim who represented the Director of the Department, Hajiya Umma Dutse, said most of the genuine complainants got their monies refunded to them following successful intervention and mediation from the CBN Customer Protection Department.
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