Accra — MTN Ghana says it would continue to invest in data technology to improve customer experience and broaden opportunities for Ghanaians to reap the benefits of communications technology.
The statement was made during engagements between MTN officials and members of the media in the Western and central regions of Ghana.
Briefing the media at both fora, the Corporate Services Executive of MTN, Cynthia Lumor, reiterated the fact that MTN was the only telecommunications provider in Ghana to have met the license conditions for the rollout of 3G sites in the country.
“MTN has consistently adopted a strategic and systematic approach to expanding and updating the network in order to provide reliable services that are relevant to the lives of our subscribers,” she said
Starting with fewer than 900 2G sites when MTN began operations in Ghana, MTN now has over 2275 2G sites and 1090 3G sites as well as over 4 000 km of fibre.
“These investments are to empower customers to do more with voice and data; to use today's devices to improve efficiencies, to stay in touch and to expand business opportunities. Our investments are also to support the innovations we develop so we are ready for what customers request tomorrow,” said Lumor.
She also used the occasion to ask for the support of the media in combating some of the challenges that hinder implementation and affect the delivery of quality services to customers. Notable among them are frequent fibre cuts and battery thefts at MTN sites.
The fora, which form part of MTN's regular engagements with the media, were aimed at updating journalists on recent operations, trends in telecommunications and MTN's plans for network expansion and upgrades in the two regions and across the country.
It also provided an insight into investments in social interventions.
The Regional Technical Manager for the Western and Central business district, Teddy Hayford-Acquah, also shared information on specific initiatives being undertaken to improve the data experience in the two regions.
He revealed that MTN was increasing the data speeds in both the Western and Central regions to enhance the data experience.
“Data is key for us and we are taking all the necessary steps to ensure that customers get value for their money.,” he said.