CIO East Africa (Nairobi)

24 July 2014

Kenya: Cisco Continues to Re-Imagine Collaboration for Customers in Kenya

Cisco is continuing to re-imagine the way we connect with those inside and outside of our organisations by delivering three new personal collaboration tools designed to help get highly collaborative work done without technology hassles getting in the way. Two of these new tools sit on the physical desktop and one resides in the cloud.

People who are working together on the same team or task aren't necessarily on the same continent let alone in the same room--but they need to feel as if they are so they can do their best, most inspired work. Now more than ever, Kenyan businesses must provide every worker--not just top executives--with tools that allow them to collaborate at a moment's notice, without technology hassles, so they can get work done.

The innovations Cisco announces recently aim to help its Kenyan customers to quickly and simply connect people, conversations, and data in ways that can rapidly accelerate business outcomes--and they are priced to scale to every worker.

On the desktop: personal collaboration devices that are fit for a CEO but priced for every worker

Somewhere in the pursuit of the perfect collaboration environment, workers' desktops became cluttered with technologies purpose-built for specific tasks (e.g., voice-only phones, webcams, and monitors). Having so many different technologies for unique tasks clearly adds cost for the company and complexity for the IT manager who must support them; it also adds frustration for users, who have different experiences as they move between different devices and collaboration modalities throughout the day.

However, Cisco now aims to solve this with its new DX70 and DX80 desktop collaboration devices. Similar to how smart phones revolutionised the lives of many Kenyans, the Android-based DX70 and DX80 streamlines and simplifies work lives by providing access to all the top tools and applications highly collaborative work requires. While this integrated desktop experience is fit for a CEO, it is priced to scale to every worker.

"The new DX70 and DX80 were designed from the ground up to provide the best collaboration experience for every desk in an enterprise in Kenya. They are truly mind-blowing devices. Combined with the Collaboration Meeting Room service, users can now have their own always-on private meeting room to collaborate with anyone on any device at any time. Only Cisco is offering its customers the unique opportunity to combine this amazing hardware, the incredible software, and the powerful network to provide anyone with their own dedicated collaboration space in the cloud - and on their desk," commented Sabrina Dar, Cisco GM for East Africa.

With the unparalleled experience of delivering world-class video experiences via the on premise TelePresence solutions well as the world's largest real-time collaboration service in the cloud, Cisco WebEx, Collaboration Meeting Rooms (CMRs), now combine the power of TelePresence with the scale and flexibility of WebEx. CMRs provide everyone with their own personal, private, always-available video collaboration space in the cloud. These rooms give you the ability to host meetings where attendees can join from the device of their choice--whether they choose a Cisco video endpoint, many other standards-based video endpoints, desktop or mobile clients (such as WebEx), or even a soft client like Microsoft Lync to join your private cloud meeting room. It's as easy as clicking your unique room URI.

Marking its 15 year of innovation in IP phones, Cisco is also introducing the IP Phone 8800 Series. This series is the best-performing audio IP phone we've ever delivered. It also includes USB ports on select models for easy mobile-device charging, and Cisco Intelligent Proximity for Mobile Voice so workers can import contacts and call history or move the audio path of a voice or video call-in-progress from their mobile device to their 8800 Series desk phone.

While endpoints and experiences tend to get the limelight, Cisco's collaboration infrastructure is what makes it all happen; the infrastructure powers our industry-leading portfolio of voice, video, and conferencing services and endpoints, and simplifies the delivery of meaningful and effective business communications to any device, anywhere. And so Cisco is also making significant updates with its infrastructure offerings. Some key areas that have been enhanced are in user self-care and single sign on (SSO), mobile call security, application integration, and video interworking.

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