CIO East Africa (Nairobi)

25 July 2014

Kenya: Nairobi County Moves to the Second Phase of Cashless Payment

The Nairobi City County government has moved to ease payment for services such as matatu seasonal ticketing and rent collection for its estates and market stalls.

Speaking when the e-payment went live, Dr. Evans Kidero, the Nairobi City County Governor said e-payment for land rates and single business permit were already operational and helped ease long queues at City Hall.

Members of Nairobi County will be able to make payments from Monday. The e-payment system was developed by Jambo pay and the launch of the e-payment service sets the pace to the cashless payment journey, marking the second phase after said e-payment for land rates and single business permit

"We have activated this system today and it is accessible to Nairobi residents intending to pay seasonal parking or rent through their mobile phone handsets authorised banks and agents Huduma Centres and at Teleposta Towers, City Square, Post Office and Makadara County offices and from a link on the County's web portal," said Dr. Kidero.

Jonathan Mueke the Nairobi City County Deputy Governor revealed that the county was working on the third phase of e-payment for individuals.

The e-payment solution and the web portal are part of the County's ICT Transformation Program which started in 2013 and is aimed at improving efficiency and accountability in the collection and management of NCC funds.

Matatus and tenants can use any of the new system have an option of using one of several forms of interface with e-payment solutions online through the web portal www.nairobi.go.ke or through USSD option *217# for basic level phones or mobile application for those with smartphones

Mr. Mueke said the revolutionary platform offers convenience for Nairobi residents in payments of services as well as plug in loopholes for rent seeking. "One can avoid standing in long queues wasting time and make payment virtually anywhere including from the convenience of their living rooms. Processing time is also much shorter as proof of payment is received almost in real time," he adde.

"Jambopay is proud of this partnership that will ease and simply citizen interaction with the County Government. We will continue supporting County governments with cutting edge technology and support services. We are targeting to recruit 6000 revenue collection agents in the city to support this service," said Danson Muchemi, the JamboPay CEO.

The system is ready and the deputy governor noted that they are still creating awareness to the public. He also noted that the platform is highly secured, thus chances of hacking are very low as it is serviced from two servers.

Meanwhile, Nairobi County Governor has also pointed out that nine major roads in the county namely Ngong' Road, Jogoo Road, Lang'áta Road, Outering Road, Airport Road among other roads will be fixed with Bus Rapid Transit System (BRTS) which is a bus-based mass transit system. A true BRT system generally has specialized design, services and infrastructure to improve system quality and remove the typical causes of delay. Sometimes described as a "surface subway", BRT aims to combine the capacity and speed of light rail or metro with the flexibility, lower cost and simplicity of a bus system

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