CIO East Africa (Nairobi)

26 August 2014

Kenya: Accesskenya Group Launches Mobile Service APP

AccessKenya Group has launched a mobile service solution for smart phones and tablets.

The application is a value added service proposition aimed at the firm's 8,000 plus corporate clients and is part of AccessKenya's business acceleration strategy announced in February this year.

Available for Apple, Android and Windows Phones, the initiative stems from a client survey that discovered a majority of AccessKenya clients were heavy users of digital mobile platforms.

"We are seeing an enhanced adoption of mobile technologies in the conduct of business including payments and interaction by our clients. It is only natural therefore, that we develop a presence on the mobile platform as we endeavor to meet the engagement needs of our clients," said Kris Senanu, Deputy Chief Executive, AccessKenya Group.

The application features a self service module that allows for speedier resolution of customer queries including a live chat support, one touch dialing and fully integrated mobile payment options.

Research by McKinsey, indicates that in addition to laptops and Virtual Private Networks, smart phones and tablets are giving executives new levels of mobile connectivity and interactivity, thus supporting their use for work with an estimated 80 percent of smart phones being used for business engagements.

Through the application AccessKenya seeks to consolidate in one platform its customer services portfolio that includes account management, a contact center and live support among other useful links.

AccessKenya is already in expansion of its fiber and wireless connectivity network across the country with an aim of covering over 35 counties by the end of the year. The firm also announced plans to venture into Uganda by the close of 2014.

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