Nigeria: Rcom, Avaya Partner for Technology Upgrade

Lagos — Reliance Communications, India's fully-integrated telecommunications service provider, today entered into a multi-year, multi-million dollar mega-agreement with Avaya Inc., the leading provider of customer and team engagement solutions, to transform its Call Center operations. With more than 110 million customers, Reliance Communications is one of India's largest telecom service providers.

Under the terms of the deal, Avaya will transform the communications' company existing Call Center operations to the most advanced digitally-enabled customer engagement call centers in the country. The objective is to provide an enhanced and consistent customer experience across all their customer touch points and help enhance the customer life-time value. Avaya has won the services contract to implement and manage the new call center technology for the next five years.

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