East Africa: Cityblue Hotel's HR Manager Has Hired Hundreds of Employees - How She Sorts Through a Stack of CVs

12 April 2016
interview

As the human resources manager for CityBlue Hotels, Esther Nanyonga has read hundreds of CVs, interviewed scores of candidates, and made dozens of job offers.

CityBlue is one East Africa's premier hotel chains. They have two locations in Rwanda -- Urban by CityBlue in Kiyovu and CityBlue Hotel and Suites in Kacyiru -- with another one opening at the end of 2016 in the Eastern Province. In Rwanda, the hotel employs some 160 staff members, and they're always on the lookout for qualified candidates, particularly those with an aptitude for customer service, good English skills, and a willingness to absorb new information quickly.

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