11 April 2017

Ghana: DVLA Must Deliver Excellent Service - CEO


The Chief Executive of the Driver and Vehicle Licensing Authority (DVLA), Kwasi Agyeman Busia has urged staff of the Authority, particularly those who deal directly with clients, to be committed in the discharge of their duties.

They should work with a sense of duty in pursuit of excellence.

The Chief Executive said this when he paid a working visit to the Winneba, Cape Coast, Takoradi and Tarkwa offices of the Authority recently to familiarise himself with their activities.

Accompanied by some management staff of the Authority, the chief executive interacted with the staff on a wide range of issues and also inspected ongoing projects at some of the offices.

Agyemang Busia said the landscape of the Authority is growing given the increasing number of motor vehicles on the road and it is important that workers step up their effort by responding promptly to the need of customers with dedication and focus and not to demand favours.

He further entreated the staff to be customer focused at all times as that is their primary responsibility.

The chief executive described as worrying the tag that staff members of the Authority are corrupt and urged them to erase that image through the provision of consistent, predictable and excellent service.

"Take it as your personal challenge to change the negative tag of DVLA by ensuring that we take the corruption label off our back by treating customers with dignity and respect," he said.

As a measure, the chief executive said, the Authority is coming up with ICT solutions that will make it very difficult for middlemen to interfere with the activities of the Authority.

The move, he said, would also help to block revenue leakages while optimising revenue flow especially now that the authority is autonomous.

Other Directors took turns to brief the staff on various initiatives being taken by the Authority such as the digitisation of its network and the printing of driver's licenses internally, among others.

*Francis Asamoah Tuffour works with the PR Department of the DVLA.


Lady Golfers to Battle for Ghana Tickets

MOSHI-based golf course in Kilimanjaro region is set for a fierce battle as ladies will be vying for tickets to… Read more »

See What Everyone is Watching

Copyright © 2017 Business Day Ghana. All rights reserved. Distributed by AllAfrica Global Media (allAfrica.com). To contact the copyright holder directly for corrections — or for permission to republish or make other authorized use of this material, click here.

AllAfrica publishes around 800 reports a day from more than 140 news organizations and over 500 other institutions and individuals, representing a diversity of positions on every topic. We publish news and views ranging from vigorous opponents of governments to government publications and spokespersons. Publishers named above each report are responsible for their own content, which AllAfrica does not have the legal right to edit or correct.

Articles and commentaries that identify allAfrica.com as the publisher are produced or commissioned by AllAfrica. To address comments or complaints, please Contact us.