Kenya: Safaricom Faults CA, Says Its Voice Service Is Quality

Safaricom has hit out at the Communications Authority of Kenya (CA) over quality voice scores from the regulator that show the mobile firm is non-compliant.

The mobile phone firms are expected to deliver overall performance of at least 80 per cent on eight indicators to be compliant, but the regulator offered mobile operators Safaricom, Airtel and Telkom Kenya a combined score of 50 per cent last year.

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