The country's leading internet service provider, ZOL Zimbabwe has invested in an array of digital support channels to ensure consistent and superior customer service, with the latest being a "pop-up notification" feature to pre-empt and address frequently asked questions.
As befits a technology company that is customer-centric, ZOL's e-care efforts have been concentrated in three channels: the myZOL mobile app, ZOL social networks and ZOL's website which is white-listed on ZOL connections.
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