Zimbabwe: New Customer Service Channel for Zol

The country's leading internet service provider, ZOL Zimbabwe has invested in an array of digital support channels to ensure consistent and superior customer service, with the latest being a "pop-up notification" feature to pre-empt and address frequently asked questions.

As befits a technology company that is customer-centric, ZOL's e-care efforts have been concentrated in three channels: the myZOL mobile app, ZOL social networks and ZOL's website which is white-listed on ZOL connections.

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