Namibia: Urate System Pays Dividends for FNB

Windhoek — FNB Namibia's Urate - a SMS customer feedback solution - is a customer-centred tool that enables FNB to entrench key metrics, drive positive frontline employee behaviour and monitor progress through an independent rating process.

After serving a customer, frontline employees initiate a SMS request for rating feedback to each customer that can be monitored at national, regional, branch and individual level for excellence.

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