22 August 2017

South Africa: Vodacom Reimburses Users After Disappearing Data

analysis

Vodacom has apologised to some of its customers who got a hell of a shock when they lost their data this week. By ORATENG LEPODISE.

Infuriated Vodacom users vented on social media on Monday after thousands of users saw their data - and in some cases their airtime - vanish before their eyes.

Vodacom users, many of whom rely on texting as it is cheaper when using data than airtime, found themselves not being able to communicate, claiming that "vodacom stole their data".

Speaking to Daily Maverick, Julia Lerotholi, a frustrated Vodacom user who lives in Braamfontein said: "I rely on data for communication purposes. I mean, no one calls any more. I had to cancel an appointment because I could not reply in time due to insufficient data. I bought data that lasts for seven days but getting a message that my data depleted on the same day before I even used it was the most frustrating thing ever. Vodacom needs to pay back my data."

There was no indication by late yesterday how widespread the problem was, or the number of customers affected.

According to Vodacom spokesperson Byron Kennedy, the problem was the result of a configuration change...

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