MTN Rwanda has cancelled the 10 per cent service fee recently imposed on its Me2U product following numerous complaints from users that also attracted the regulator's attention.
The telecom firm will pledged to refund affected customers. "We apologise for the inconvenience," it said in a statement yesterday. The firm explained that the fee had been introduced to recover the investments associated with the recent revamping of the Me2U service and align with industry practices to charge for airtime transfers. "However, in the spirit of putting 'customers first' we are now happy to be the only ones offering the service free of charge since we have realised that the move was negatively impacting users," Gaspard Bayigane, the MTN acting marketing officer, said in the statement.
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