South Africa's constitution relies on an organised, engaged citizenry to ensure the transparent, fair and democratic implementation of its core values. Without resolute, consistent public pressure, public and elected officials can become corrupt and inefficient, and fail in their mandate to serve citizens and the country. Regulated community, civil society, and media-based monitoring and evaluation of government programs and public service delivery is critical to hold government to account and increase the quality of public services. This policy brief presents an alternative monitoring and evaluation process that would help increase transparency, accountability and efficiency in service delivery.
Introduction
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