11 November 2017

Kenya Power to Migrate Customers to New Account Numbers

Kenya Power has started changing account numbers for all customers following the launch of a new integrated customer management system.

The power distribution company says customers can get to know their new account numbers by sending a text to 95551with the word STATUS plus the existing account number.

Customers in Nairobi, Machakos, Makueni and Kajiado counties have already received the new account numbers with the switch over to the rest of the country expected to be complete by the end of the year.

"The system is state of the art, versatile with robust web-based applications aimed at enhancing customer service and experience, by improving service delivery," said Kenya Power in a statement.

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