26 December 2017

Kenya: M-Shwari Services Were Restored After Almost Two Days of Outage Affecting Christmas Celebrations

M-Shwari services were restored after almost two days of outage calling for unrest from customers during Christmas.

The mobile banking service were restored successfully following an outage that began on Sunday at 10pm, a statement made by Commercial Bank of Africa (CBA) Group Managing Director Isaac Awuondo.

"We wish to advise that all M-Shwari services have now been fully restored following an outage which led to customers being unable to access services."

"We have since resolved the technical issues and the M-Shwari customers are now able to transact normally," he assured.

In a statement posted on its social media, the CBA Group MD apologised to customers who were affected during the outage.

The outage had sent tongues wagging on social media, with most netizens lamenting on how their Christmas celebrations were ruined by lack of access to credit.

regret the inconvenience to our customers during the festive season and sincerely apologise for the disruption of service," Awuondo added.

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