8 February 2018

South Africa: Digitalisation Is Reshaping Telcos' Operations

Johannesburg — TELECOMMUNICATIONS providers must reinvent and provide unmatched experience to customers through digital and innovative products lest they struggle in an increasingly digitalised industry.

This is according to a recently released study by advisory firm, Analysys Mason, and Huawei.

Entitled, "Digitalisation Reshaping Operations: a new Digital Operational Model for the Future," it has illustrated how digitalisation is fundamentally reshaping the way businesses are being operated, and how in order to remain competitive a new operational model for the future operational environment is necessary.

Vimal Naikeny, Chief Technology Officer, Digital and Cloud Business at Huawei Technologies Africa says five to six years ago voice calls and short message systems (SMSs) were "all the rage" and there was no anticipation that this would change.

Since then, there has been a shift in consumer mobile usage behaviour.

"As a result, it has become crucial for telecom operators to reinvent themselves, becoming more agile, while providing an unparalleled experience to customers through digital and innovative products," says Naikeny.

"Otherwise, they will face major challenges in meeting customer demands and retention as voice, SMS and roaming business are no longer the revenue generators of the telecom world."

Anil Rao, Principal Analyst at Analysys Mason, says the telecommunications industry is at a major tipping point as operators embark on important digital transformation initiatives, with software-defined networking (SDN), network functions virtualization (NFV), internet of things (IoT) and 5G still to come.

"The new operations model must be underpinned by highly automated operational processes, enabled by analytics powered operations software platform and supported by an operations workforce with the software skills to continuously enhance operational efficiency by developing automation as part of their daily duties," Rao says. - CAJ News

South Africa

Opposition Party Launches War of Words Against Cape Town Mayor

Official opposition party the Democratic Alliance (DA) has initiated a strategy against Cape Town Mayor Patricia De… Read more »

See What Everyone is Watching

Copyright © 2018 CAJ News Agency. All rights reserved. Distributed by AllAfrica Global Media (allAfrica.com). To contact the copyright holder directly for corrections — or for permission to republish or make other authorized use of this material, click here.

AllAfrica publishes around 800 reports a day from more than 140 news organizations and over 500 other institutions and individuals, representing a diversity of positions on every topic. We publish news and views ranging from vigorous opponents of governments to government publications and spokespersons. Publishers named above each report are responsible for their own content, which AllAfrica does not have the legal right to edit or correct.

Articles and commentaries that identify allAfrica.com as the publisher are produced or commissioned by AllAfrica. To address comments or complaints, please Contact us.