South Africa: Business Demands Ways of Unlocking Trapped Value

THINK about a typical South African business and you'll likely be thinking about a company where everything, or nearly everything, remains insourced.

From HR to finance, supply chain and procurement, an 'in-house' mindset often pervades. At the same time, when management is focused mainly on the business's "core" operations, the upshot is often inefficiency in the non-core functions. And when it comes to 'non-core' functions - including procurement, marketing, HR, finance and others - many South African companies haven't considered outsourcing. Yet, internationally, that inclination exists - tapping into business process services (BPS) and leveraging smart partnerships are far more the norm, and with good reason.

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