Nairobi — Uber has announced an Incident Response Team (IRT) call-back line that provides riders across the region with round the clock access to Uber's Global Incident Response Team (IRT).
The IRT call-back line will allow riders to submit a ticket for a critical safety incident or accident through the app, including their contact number and a short description of the event. The rider will then receive a call-back within a couple minutes from Uber's Global Incident Response Team.
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