IBTC Chartered Bank Plc joined the long list of Western Union Agents in February this year after a successful track record of significant improvements in the area of customer service and process.
In 2005, the bank began to offer Western Union® Money Transfer service in 25 locations and later expanded the network to 40 locations. With these locations, the bank carried intensive study on the service, focusing more on customer service delivery, reconciliation , accounting procedures and income generation. This exercise was done to achieve a strong structure for the service, this brought about more effectiveness and efficiency in IBTC operations.
IBTC have an intensive customer service programme managed by the bank's Customer Service Center (CSC), where Western Union staff are continuously developing their skills in terms of technology and service to ensure enhanced performance and guaranteed quality.
IBTC is looking to expand its Western Union money transfer services to 16 new locations within Nigeria.
IBTC and Western Union view their customers as its prized asset and their main focus is to provide valued quality service to them. In achieving this, the bank's Western Union Unit is engaged in several customer-oriented programs to deepen the relationship with its esteem customers. With this in mind, the IBTC has set forth to be one of the top Western Union performing agents within the shortest time possible.
Western Union has a comprehensive footprint in Africa and enjoys excellent brand health through its various cooperation agreements and presence. The company's money transfer services can be accessed in over 10,600 Agent locations in 48 countries across the continent, making it one of the most significant network's on the continent. The aim with Western Union's cooperations in Africa is to twin the best systems, processes and technology to ensure reliability and reach. Western Union and its Agents continue to expand the network and product offerings to offer convenience and choice to customers on the continent and the African diaspora communities in the US and Europe.
About Western Union
The Western Union Company (NYSE: WU) is a leading provider of global money transfer services. Together with its affiliates, Orlandi Valuta and Vigo, Western Union provides consumers with fast, reliable and convenient ways to send and receive money around the world, as well as send payments and purchase money orders. Western Union, Orlandi Valuta and Vigo operate through a network of more than 305,000 Agent locations in over 200 countries and territories. Famous for its pioneering telegraph services, the original Western Union dates back to 1851. For more information, visit westernunion.com.