The new Book-on-Hold service is part of a raft of changes, which are being rolled out to enhance Arik's online offering and customer experience.
Arik Air, West and Central Africa's largest airline has introduced a new payment option that allows customers to book a ticket online at the airline's website www.arikair.com and pay later using a number of different payment platforms.The new Book-on-Hold service is part of a raft of changes, which are being rolled out to enhance Arik's online offering and customer experience. The special booking process has been developed for customers buying tickets in the Nigerian market for flights originating in Nigeria. It allows flight tickets to be booked on the website and held in the system, whilst giving travellers the convenience and flexibility of paying for the ticket later.
Once a ticket is booked online using the Book-on-Hold option, a special Ticketing Time Limit will be advised, allowing the customer time to choose a preferred payment option. Payment can then be made (1) via Internet Banking website, or (2) by visiting any Nigerian Bank Branch, or (3) by making payment on Quick Teller enabled ATMs, or (4) via www.quickteller.com, or (5) at any Arik Air Ticketing Office. Once payment is received an electronic ticket will be issued.
Arik Air's Managing Director/Executive Vice President, Mr. Chris Ndulue said of the new process: "We believe this Book-on-Hold option offers greater flexibility and control, especially for guests on the move. This is part of Arik Air's strategy of providing more convenient services to our esteem guests." This product is available only for guests paying in the Nigerian Market.