Rwanda: Local Government Transforming Service Delivery Through the Irembo eGovernment Platform

The mission of Local Government is to " promote the well-being of the population through good governance, community development and social welfare"; among its objectives, the Ministry is tasked with putting in place democratic, decentralized administrative structures, which are able to mobilize the population in order to implement Government programs and resolve problems.

The Government of Rwanda took the initiative to digitize and transform services to citizens. Through the Irembo platform (available on mobile, *909#, and online, www.irembo.gov.rw) Rwandans can apply for governments services, pay and wait for the service from the local government office - they can go to the sector to collect the requested document, after having received a message acknowledging that the document is ready, without going back and forth between different services.

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