21 September 2017

Africa: Voice Still Outstrips Data in Business


Johannesburg — BUSINESSES have to invest in state-of-the-art voice services that will further their commercial objectives. The counsel by a local technology executive comes as the ratio of voice-based to data-based communication still leans heavily towards voice. "The lion's share of commercial communication still takes place by people actually talking to each other. This is followed very far behind by email, SMS and other forms of written communication," said Rad Jankovic, Chief Executive Officer of Otel Communications. The executive of the independent teleco and fibre provider said internet protocol (IP)-based fibre, provided as good voice experience. In addition, a major benefit of IP systems is the dramatic reduction in support time. Jankovic said about 90 percent of issues could be resolved through a managed router. He said voice solutions powered by fibre optic cable were handy in a local business environment characterised by copper cable theft and shoddy service. "Hosted and on-site IP-based voice takes the disinterested customer service individual at the end of the line totally out of the picture. We automate, we don't frustrate." Otel was foundedmore than a decade ago as an alternative telecoms provider specialising in Voice over Internet Protocol (VoIP), a communications solution where voice travels across the same network and in the same way as data.


Africa's Losing Out On Football Talent. They Need to Figure Out Why

A number of African countries must be wondering 'what could have been' if they were able to field several of the players… Read more »

See What Everyone is Watching

Copyright © 2017 CAJ News Agency. All rights reserved. Distributed by AllAfrica Global Media (allAfrica.com). To contact the copyright holder directly for corrections — or for permission to republish or make other authorized use of this material, click here.

AllAfrica publishes around 800 reports a day from more than 140 news organizations and over 500 other institutions and individuals, representing a diversity of positions on every topic. We publish news and views ranging from vigorous opponents of governments to government publications and spokespersons. Publishers named above each report are responsible for their own content, which AllAfrica does not have the legal right to edit or correct.

Articles and commentaries that identify allAfrica.com as the publisher are produced or commissioned by AllAfrica. To address comments or complaints, please Contact us.