26 December 2017

Kenya: M-Shwari Services Restored Following Christmas Outage

Nairobi — Services to the popular mobile money banking service M-Shwari have now been restored, this is according to Commercial Bank of Africa (CBA) Group Managing Director Isaac Awuondo.

Awuondo confirmed the outage problem that began on Sunday at 10pm has been resolved and assured customers that normal services have been restored.

"We wish to advise that all M-Shwari services have now been fully restored following an outage which led to customers being unable to access services."

"We have since resolved the technical issues and the M-Shwari customers are now able to transact normally," he assured.

In a statement posted on its social media, the CBA Group MD apologised to customers who were affected during the outage.

"We deeply regret the inconvenience to our customers during the festive season and sincerely apologise for the disruption of service," Awuondo added.

M-Shwari is a suite of banking products that are offered to customers through their handset.


Nation Journalists Feted at Merck Foundation Media Awards

NTV's Namukabo Werungah, Doreen Magak, Antony Wabwoba and former station head Pamela Asigi were among the big winners at… Read more »

See What Everyone is Watching

Copyright © 2017 Capital FM. All rights reserved. Distributed by AllAfrica Global Media (allAfrica.com). To contact the copyright holder directly for corrections — or for permission to republish or make other authorized use of this material, click here.

AllAfrica publishes around 800 reports a day from more than 140 news organizations and over 500 other institutions and individuals, representing a diversity of positions on every topic. We publish news and views ranging from vigorous opponents of governments to government publications and spokespersons. Publishers named above each report are responsible for their own content, which AllAfrica does not have the legal right to edit or correct.

Articles and commentaries that identify allAfrica.com as the publisher are produced or commissioned by AllAfrica. To address comments or complaints, please Contact us.