28 December 2017

Kenya: Frustrated M-Shwari Customers Lament Over 'Missing' Cash

Inconsistencies in M-Shwari account balances occasioned by system's outage just before Christmas has caused an uproar among the mobile money service customers.

Even after the Commercial Bank of Africa (CBA) assured M-Shwari customer a return to normalcy of the service, most users are still unable to access their cash.

The service suffered a technical hitch which hindered its users from accessing it from 10pm on Sunday.

Customers trying to access their M-Shwari accounts on Wednesday reported delays and inconsistencies in their cash balances.

A number of them, who contacted both Safaricom and CBA, which runs the mobile accounts, were told they would have to wait for up to 72 hours before they could have "their issues resolved."

Most took their frustrations and complaints to Safaricom's Facebook page wondering why they couldn't access their money.

Here are some comments from frustrated customers:


Nation Journalists Feted at Merck Foundation Media Awards

NTV's Namukabo Werungah, Doreen Magak, Antony Wabwoba and former station head Pamela Asigi were among the big winners at… Read more »

See What Everyone is Watching

Copyright © 2017 Nairobi News. All rights reserved. Distributed by AllAfrica Global Media (allAfrica.com). To contact the copyright holder directly for corrections — or for permission to republish or make other authorized use of this material, click here.

AllAfrica publishes around 700 reports a day from more than 140 news organizations and over 500 other institutions and individuals, representing a diversity of positions on every topic. We publish news and views ranging from vigorous opponents of governments to government publications and spokespersons. Publishers named above each report are responsible for their own content, which AllAfrica does not have the legal right to edit or correct.

Articles and commentaries that identify allAfrica.com as the publisher are produced or commissioned by AllAfrica. To address comments or complaints, please Contact us.