7 March 2018

Zimbabwe: Netone Compensates One Fusion Customers

Mobile Telecommunications giant NetOne on Monday compensated subscribers on its One Fusion package who were affected by challenges relating to bundles offered on the popular offering in recent months.

The affected subscribers have received 150MB of pure data, valid for 30 days with SMS confirmation notifications on over 177 000 customer handsets. The company said the move is clear testament of its resolve to provide value for money services to customers.

In an interview, NetOne acting Chief Executive Officer, Brian Mutandiro confirmed the development, reiterating the organization's commitment to quality, affordable solutions with a customer centric edge.

"The move to compensate customers commenced in January 2018 after we noted with concern the numerous complaints from customers regarding the One Fusion package. As NetOne we pride ourselves in customer centricity, offering an affordable, value for money sustainable world class service. As declared in our pledge, we are dedicated to offer our customers a delightful and exceptional service experience, therefore, we shall put the best effort in everything that we do to serve customers," said Mutandiro.

The NetOne boss added that the move was also in tandem with a position from the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) to compensate the affected consumers in accordance with the prejudice they endured.

The majority of compensated subscribers have confirmed receiving compensation on social media and commended the action taken by NetOne, saying they appreciate the plight of their subscribers. Hlengani Moyo posted on Facebook, "Thank you for the data compensation", whilst Misheck Chirenda said, "One Fusion I would like to thank you for reimbursing my lost data".

The One Fusion product, a favorite to many was last week realigned to enhance customer experience and alleviate further challenges.


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