Icasa has laid down the law for mobile service providers in the country, namely MTN, Vodacom, and Cell C. The communications authority said the End-User and Subscriber Service Charter Regulations was underpinned by the general concerns about the data expiry and out of bundle data rules, perceived as prejudicial to customers, mostly the poor.
Data may not have fallen yet, but consumers will soon have more control over the data they do have.
On Thursday, the Independent Communication Authority of South Africa (Icasa) announced regulations to address the concerns raised by consumers around the cost and expiry dates that accompany data.
Icasa said the main objective was not to regulate the price of data services but to develop minimum standards in respect of the provisions of data, SMS and voice services in line with section 69 of the Electronic Communications Act of 2005 (ECA). An amendment to the End-User and Subscriber was published in August 2017, which included the following amendments:
New time frames for the expiry of data bundles, with the shortest being 10 days for bundles between 1MB and 50MB, and the longest...