Ethiopia's banking sector is criticized for its traditional system and lack of robust and customer-oriented services, while the market remains untapped. To rectify this, banks are redesigning strategies with the consultation of international firms. While the strategy has brought changes to the operational result of the banks, the question of uniqueness and efficiency remains up in the air, writes BEHAILU AYELE, FORTUNE STAFF WRITER.
Two years after the implementation of a new management strategy, the Bank of Abyssinia witnessed the highest operational performance score it has had since 2015.
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