Nairobi Governor Mike Sonko has apologised to commuters for pain caused by city centre matatu ban and asked for support assuring them that the situation is set to improve.
Mr Sonko says the decision to bar matatus from the Central Business District is not meant to punish residents but to bring order in the city.
"It's a good thing," he said of the ban that has seen major roads into the city clogged, adding, "but as you know, all good things are painful. The aim is not to punish the same people who voted for us."
The governor said his administration has invested heavily in construction of bus termini in Ngara and Muthurwa which are ready for use.
"It's a matter of time and things will improve," he said, pleading for support to ensure success of the ban.