8 December 2018

Kenya: Safaricom's M-Pesa Services Down

Photo: Joseph Kanyi/The Nation
A woman withdraws money from an M-Pesa outlet in Nyeri (file photo).

Safaricom's mobile money service M-Pesa is currently unavailable due to hitches affecting its database, the telecommunications firm has said.

In a response to customers via its Twitter page, the firm said the problem is being fixed.

"We regret to notify our customers and partners that M-Pesa services are currently unavailable due to a database degradation leading to loss of service. Our engineers are are working to restore services as soon as possible."

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