Gaborone — The managing director of Barclays Bank of Botswana Ms Keabetswe Pheko-Moshagane has said the ABSA transition journey is under way.
Ms Pheko-Moshagane was speaking at the bank's appreciation dinner which was attended by the Vice President Mr Slumber Tsogwane and former President Mr Festus Mogae in Gaborone on April 24.
She said they had successfully migrated one of their core banking platforms from the UK to South Africa.
Ms Pheko-Moshagane thanked all stakeholders and customers for their patience during the transition period, adding that the bank would keep all the communication lines open to share transition updates as and when they happen.
The managing director stated that in launching their new identity, they would leverage on their trusted reputation and wide range of service channels to further grow their business as they collaborate with their customers.
She promised customers and stakeholders that the bank would continue to enhance its end to end customer experience by making further investments in technology, branch network, and other service delivery channels.
Ms Pheko-Moshagane said they were looking forward to bringing extra-ordinary opportunities to re-define their brand which would be digitally led.
She pointed out that as part of their commitment to take customers every step of the way the following priorities remained pivotal to their transformation journey; investing in technology and strategic partnerships and growing corporate and business banking in their chosen sectors in the pursuit to build a customer-centric and digitally led bank.
Furthermore, Ms Pheko-Moshagane said they had enhanced security platforms on the Barclays mobile app with the addition of fingerprint identification on android and IOS devices.
She pointed out that the enhancements would allow foreign customers to pay for goods and services in their own currency using visa or master card.
"One of the initiatives that we have as a pillar of citizenship agenda which is the Barclays Festus Mogae scholarship which was re-launched in 2018 and is in partnership with local universities with a total of 76 students to pursue their master's degree," she said.
When giving the customer perspective, Mr Ishmael Nshakashongwe who is the group chairperson for Zambezi group of companies said the bank helped him a lot in his businesses. He also appreciated the service rendered by the bank's employees.
Source : BOPA