East Africa: Safaricom Commits to Add New Services

8 October 2019

Nairobi — Safaricom, East Africa's largest telco firm has kicked off its customer service week committing to increase new services that will help the company further expand its customer base.

Safaricom Value Added Services Product Manager Bernard Koech says the new call center opened in Eldoret will help the firm reach its target.

"The new call center in Eldoret will help us reach as many customers as possible considering we have about 30 million customers and this will help us reach customers who will otherwise not use customer service," he said.

He further mentioned that the company is also working to offer the same standards found in different shops with the two hundred thousand and dealer network.

"You will find us setting up care desks and they can do more than the ordinary dealer or agent can do," he added.

The customer service week is often celebrated annually on the first week of October. This year's event begun on October 7 and will go through till October 11.

It offers an opportunity for service and support professionals globally to join in the important role that customer service plays in every organization.

The initiative allows organizations to identify and appreciate their customers for their loyalty as too.

Some of the other core goals during the customer service week involve, boosting morale, motivation of staff and teamwork.

Reward frontline, raise company awareness, thanking other departments are also some of the eventualities that companies aim during this week, among others.

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