Kenya: Liberty, Heritage Win Big in Annual Insurance Awards

11 December 2019

Nairobi — Liberty Life Kenya and Heritage Insurance Kenya dominated the insurance categories at the Think Business Insurance Awards, affirming its efficiency in insurance provision and valuable financial advisory services to Kenyans.

With a total of 15 total awards, both Liberty Life and Heritage Kenya won the coveted overall Life Insurer of the Year Award and General Insurer of the Year Awards respectively.

Liberty Life bagged top honours in the Product Innovation and Distribution, Risk Management, Training, Customer Centric, Best in Customer Satisfaction, Claims Settlement Awards and emerged third in Product Distribution and Marketing Award.

Heritage Insurance, a leading General Insurer topped the charts in Medical Underwriter, Claims Settlement, Risk Management Award while emerging second in Product Innovation and Distribution and earned a close third in Sustainable Corporate Social Responsibility and Customer Centric Award.

Heritage Managing Director Godfrey Kioi said the awards were a vindication of demonstrable practice leadership and customer satisfaction behind the company's success.

"These industry recognitions are uplifting at a time when the insurance sector continues to operate in a tough macro and regulatory environment. However, we want to continue translating our efficiency and expertise to our customers as promised, solidifying our vision to being the leading wealth management company in Africa," said Kioi.

Abel Munda, Liberty Life Managing Director noted that the awards were a vindication of the company's innovative and relevant solutions by a top-of-class human resource "The combination of relevant solutions that answer to our client needs backed by the right talent backing our customers' investments is our distinction. It gives us the impetus to vigorously pursue our strategic goal to give our customer freedom, choice and control," said Munda.

The awards come on the back of Liberty and Heritage's strong national scale financial strength ratings boost from AA to AA- by South Africa's ratings agency, Global Credit Rating.

This year saw the two companies ramp up product innovation in the market. Heritage launched a first-in-the-market telematics technology powered comprehensive motor cover solution 'Auto Correct', encouraging safe driving, reducing premium costs and streamlining claims process. Liberty recently launched 'Boresha Ustaafu' an income drawdown solution opening flexible and high-earning retirements investments options for retirees.

The annual Think Business Insurance Awards, organized by Think Business Limited, a strategic research and publishing company specializing in the financial sector data and information, aim to assess, recognize and celebrate innovation, prudence and stability in the financial sector by recognizing individuals and organizations that have exemplified outstanding performance over the past financial year.

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