Nigeria: Phase3 Telecom Supports Customers, Staff

2 April 2020

In light of the Coronavirus (COVID-19) pandemic and its far-reaching as well as global impact on governments, businesses, institutions, and humanity, Phase3 Telecom has given support to its customers and staff by putting in place, measures that will enable them stay safe all through the period of the virus outbreak.

In a statement signed by its Executive Chairman, Mr. Stanley Jegede, the company said: "It is of foremost priority to us at Phase3 Telecom that the safety and wellbeing of our clients, employees and stakeholders remain a continued effort. Hence, we are taking conscientious steps to ensure that services rendered to our customers and required communication with our partners, are made available during the 14 day lockdown order by the Federal Government of Nigeria."

According to Jegede, the company is also taking concrete steps to help curb the spread nationally through its robust remote work policy as well as thorough health and safety measures for its employees. "As it is part of our responsibility, to ensure that the efforts of healthcare workers and providers on the frontlines of putting an end to the virulent disease does not go to waste. Consequently, the following measures have been put in place to ensure the services we are privileged to provide you with, remains optimal in spite of our current direction on adherence to remote work policy by our employees," Jegede said. He listed the measures to include technical support, logistics, online service support, among others.

On technical support, Jegede said: "On appropriate consultation and prior arrangement with the customer, our support engineers are available, to provide remote or on-site technical support when applicable.

"Each support engineer have been trained and are aware of health and safety measures to effect before visiting and on sites."

In the area of logistics,he said: "Frontline field support engineers are being stationed across locations, to resolve any field related disruptions on our service delivery infrastructure in the shortest possible Mean Time to Repair (MTTR)."

He called on customers to make effective use of the company's online services available to them.

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