The number of requests including complaints, suggestions and queries registered on the Citizen Support Portal for the year 2019 is 41,628, out of which 84% have been successfully dealt with. For the period January 2020 to 24 July 2020, 29,256 requests were registered out of which 63 % have been successfully dealt with. Over the period 28 April 2017 to 24 July 2020, the portal has registered 138,325 requests and complaints out of which 83.5% have already been addressed.
This information was communicated by the Prime Minister, Mr Pravind Kumar Jugnauth, today, in the National Assembly, in reply to a Parliamentary Question pertaining to the number of requests and complaints filed by the Citizen Support Unit (CSU) for the year 2019 till date and the number of cases solved.
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