Mauritius: Some 138 000 Requests Registered Since the Launching of the Citizen Support Portal in 2017

press release

The number of requests including complaints, suggestions and queries registered on the Citizen Support Portal for the year 2019 is 41,628, out of which 84% have been successfully dealt with. For the period January 2020 to 24 July 2020, 29,256 requests were registered out of which 63 % have been successfully dealt with. Over the period 28 April 2017 to 24 July 2020, the portal has registered 138,325 requests and complaints out of which 83.5% have already been addressed.

This information was communicated by the Prime Minister, Mr Pravind Kumar Jugnauth, today, in the National Assembly, in reply to a Parliamentary Question pertaining to the number of requests and complaints filed by the Citizen Support Unit (CSU) for the year 2019 till date and the number of cases solved.

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