Johannesburg — FIRST National Bank (FNB) Life, the life insurance division of FNB, has reported an 18% decrease in the number of customers who declared themselves as smokers since the start of the lockdown. The insurance provider states that as part of the standard underwriting process by insurers, potential customers are often asked a set of questions in consideration of their risk profile.
Chief Executive of FNB Life, Lee Bromfield says, "This insight is based on feedback from monitored underwriting questionnaires that we conduct with potential life insurance customers who are FNB banked. These are customers who had declared their smoking status before, during and after lockdown. We process up to 40 000 underwriting questionnaires monthly spanning across various banking channels, income ranges and employments status."
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