Subscribers of MTN, the largest telecom provider in Nigeria, may soon face service disruption in the West African nation, according to a notice seen by some journalists and outlets.
A rise in insecurity challenges in Nigeria is likely to disrupt MTN's service, Reuters and others said, citing an alert from customer service reps. Throughout this year, Nigerians have had to battle kidnappings, clashes between farmers and herders, mass abductions of students, and armed robberies.
“ Sadly , we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organization may be impacted in the coming days. This means that in some cases, our technical support team may not be able to get to your site and achieve optimum turnaround time in fault management as quickly as possible,” MTN reportedly said in the message.
MTN didn’t immediately respond to a request for comment.
When MTN Nigeria published its financial report for Q1 2021, it showed strong growth as data revenue grew by 43% year-on-year to N106 billion ($257 million), contributing to 28% of its total revenue.
Data revenue growth was propelled by a 21% year-on-year jump in active data subscribers to 32.5 million and a 27% year-on-year increase in smartphone penetration to 36.3 million. These numbers reflect MTN’s dominance in Nigeria. Per data from the Nigerian Communications Commission (NCC), the telecom operator is responsible for 43% of Nigeria’s internet subscribers and 38% of the country’s mobile subscribers.
Like most network providers in the country, MTN’s services have been a tale of two experiences: good and subpar . However , Nigerians who spoke with TechCrunch have largely witnessed the latter these past few weeks following the government’s decision to ban Twitter and subsequent fears of internet restriction.