Kenya: DCI Prioritizes Urgent Cases in Efforts to Resolve Backlog for Good Conduct Certificates

11 November 2023
Capital FM (Nairobi)
By Tony Clark

Nairobi — The Directorate of Criminal Investigation (DCI) is prioritizing processing of urgent cases as it seeks to resolve a backlog of police clearance certificates standing at 390,778.

DCI Director Amin Mohammed gave the undertaking on Saturday while disclosing a challenge of mounting applications triggered by a system downtime.

The DCI explained request for clearance certificates are handled on a first-come, first-serve basis, with special consideration given to needy instances such as receiving medical treatment overseas, scholarships, and having flights already booked.

"The breakdown issue was resolved in September 2023, leaving a backlog of over 600 000 police clearance applications against daily applications ranging between 13 000 and 15,000," DCI said.

He said the hitch was successfully resolved in September after which the backlog was reduced from a record 635,000 at the time.

DCI assured the Principal Criminal Registrar of the DCI had put into place workable solutions, including manual processing to complement automated processes, to clear pending applications.

"The Forensic Fingerprint Identification Bureau (FFIB) officers are working round the clock, including on weekends, to increase their rate of flow," the statement added.

"To ensure such needy cases and all delayed cases are promptly addressed, our officers at the DCI headquarters and Huduma Centers (DCI Desks) countrywide are sorting out and separately packaging such requests before submitting them for urgent processing," the agency stated.

DCI undertook to clear the remaining backlog by February 2024.

Read the original article on Capital FM.

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