Adama, Ethiopia — Residents in Ethiopia's Oromia region say access to phone communication and internet service has been disrupted for months as government forces fight against two rebel groups.
The disruption of mobile phone calls and internet data has been concentrated in conflict-hit Oromia zones, where government forces have engaged in fighting against the Oromo Liberation Army, or the OLA.
A resident from South Oromia of Guji Zone Wadera Wereda, who spoke to VOA on condition of anonymity for safety reasons, said phone and internet data connections have been cut in his area due to the fighting.
He said there was fighting on Monday and the week before in Wadera Wereda, where regional security personnel including local police were killed. Other residents confirmed the same clashes without giving specific casualty figures. Local authorities could not be reached for comment.
The data outage and network disruptions were also reported in the North Shewa Zone administration of Oromia region.
"The zone has been under network blockade for the last two months due to the insurgency," said a second resident from Dera Wereda in North Shewa, who also sought anonymity due to safety reasons.
Residents also said people who lost their SIM cards or want replacements could not do so at local telecom offices because the conflict has affected supplies. Network disruptions also impacted schools in the area that access materials online.
He says his school had to transfer all its grade-12 students this year to neighboring Wereda due to a lack of service.
"We cannot manage to send their details and credentials to relevant bodies," with the downed service, he told VOA in a phone interview.
Journalists have waited for hours to speak to residents in Kelem Welega Zone, whose network is down during morning hours. One resident traveled to Dembi Dolo, about 620 kilometers west of the capital, Addis Ababa, to speak with the media about the network outages.
The disruptions have been present since the yearslong fighting between federal forces and the OLA began in 2019. In one of the latest deadliest attacks, suspected OLA fighters killed as many as 17 pro-government militiamen in the West Showa zone of Oromia on October 17, according to residents and local officials.
A second rebel group, Fano, is also fighting in the neighboring Amhara region, which spills over on either side.
Residents say as the intensity of the clashes increases, the network situation becomes worse, as the government resorts to shutting down communication.
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"It's a very unfortunate tactic that is usually used by governments that are struggling with legitimacy issues," said Horn of Africa security analyst Samira Gaid.
"It only serves to convince the masses that the government has something to hide. Rather than controlling the narrative or news reporting, it elevates mistrust in government, adds to misinformation and disinformation, and contributes to groups becoming more covert with their communications," she told VOA.
Ethiopia's state-run communication outlets have not responded to repeated VOA requests for comment.
Speaking at a press conference in Addis Ababa last month, Frehiwot Tamiru, CEO of Ethio Telecom, admitted that such problems exist in conflict areas. She declined to give specific answers, referring reporters to other government entities.
In June, the company said it has repaired and restored service to dozens of mobile stations that had previously been damaged in the western region of the country.
This story originated in VOA's Horn of Africa Service.
