The Head of Public Service and Secretary to the Cabinet, Ms. Lucy Nakyobe Mbonye, has praised
the Uganda Registration Services Bureau (URSB) for its strategic efforts in modernizing and
streamlining registration services in the country.
Ms. Nakyobe led a high-level delegation of permanent secretaries and officials from the Chandler
Institute of Governance in Singapore on a learning visit to URSB.
The team was given a guided tour of the Uganda Business Facilitation Centre (UBFC) to experience firsthand the advancements in service delivery.
During the visit, URSB officials from various directorates outlined the innovations and reforms that
have contributed to the transformation of registration services. These interventions have
significantly enhanced efficiency, automation, and accessibility.
Speaking at the engagement, Ms. Nakyobe emphasized the importance of embracing technology-
driven solutions to improve service delivery across government ministries.
"Today, I have decided that the key performance indicator for permanent secretaries in the
financial year 2025/26 will be re-engineering and automation and of their respective ministries,"
she declared.
"As public service leaders, we must adopt systems that simplify processes and enable citizens to access services quickly and efficiently."
The permanent secretaries were determined to uncover the turnaround strategies to implement
these successful practices in their ministries.
They engaged actively and asked questions about business registration, copyright, and intellectual property.
URSB Board Chairman, Francis Butagira, expressed his appreciation for the visit, noting that such engagements foster collaboration and national development.
"Last week, we hosted foreign diplomats here to showcase Uganda as a prime business destination," Butagira said.
"Strengthening institutions like URSB is key to creating an efficient system that stimulates investment and economic growth."
Mr. Alex Anganya, the Deputy Registrar General (DRG) at URSB, re-echoed the agency's commitment to working closely with government ministries to drive legal and administrative reforms.
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"We are always happy to collaborate with ministries that champion innovation and legal reforms," Anganya stated.
"Our Board of Directors plays a crucial role in ensuring accountability and
strategic direction. We take pride in our team which is innovative, committed, and up to the task
and consistently delivers results."
He further acknowledged the government's continued support, which has been instrumental in
URSB's achievements and overall performance.
The visit marked another step toward fostering inter-agency cooperation and reinforcing URSB's role as a catalyst for business registration, investment promotion, and economic transformation in Uganda.
