As artificial intelligence (AI) continues to advance and transform various industries, a
prevailing concern has arisen: Will AI render human labour obsolete? Reports highlighting
automation, robotic workers, and self-driving vehicles frequently provoke anxiety regarding a
future in which human employment is significantly diminished.
Experts indicate that AI and automation are expected to have a profound impact on the job
market. The World Economic Forum estimates that up to 85 million jobs may be displaced
as a result of these technological advancements.
However, it is also anticipated that the AI revolution will generate 97 million new employment
opportunities.
While such concerns are understandable, they fail to address the core issue. The critical
question is not whether AI will eliminate jobs, but rather how society will adapt to a
landscape in which AI alters the nature of work.
It is essential to recognize that AI is already impacting a multitude of sectors. From
automated chatbots in customer service to sophisticated algorithms utilized in healthcare
diagnostics.
We are also seeing AI being used in the film industry to bolster personalized content
recommendations, video editing and improving content indexing and searchability.
Multichoice in Kenya is leading the front in this area by leveraging on AI across multiple
areas to enhance customer experience, optimize operations and drive business
growth. Machines are increasingly capable of performing tasks that historically required
human involvement.
In regions such as Africa, where AI is gradually gaining traction, there exists considerable
anxiety, particularly regarding roles that involve repetitive tasks.
Numerous routine positions within industries such as manufacturing, retail, and
transportation are at risk as machines grow more proficient and less costly than human
labor.
Nevertheless, the situation is not entirely bleak. Historical precedents consistently
demonstrate that technological advancements do not merely eliminate jobs; they also create
new employment opportunities.
The transition from manual farming in the 19th century led to a surge in urban job openings
and the emergence of entirely new industries. Likewise, the advent of the internet gave rise
to professions that were previously inconceivable, including app developers and digital
marketers.
Consequently, the primary challenge lies not in the loss of jobs, but in redefining the nature
of work within an AI-driven environment. As technological capabilities expand, positions that
demand creativity, empathy, relationship-building, and complex problem-solving are
predicted to gain increasing significance.
For instance, although AI possesses the ability to process data at unparalleled speeds, it is
incapable of replicating the nuanced judgment required in specific decision-making
scenarios.
Similarly, while AI can assist in the diagnosis of medical conditions, it lacks the compassion
and human connection that are essential in providing patient care. Furthermore, while AI
may aid in scriptwriting and editing in filmmaking, it cannot create compelling narratives rich
with cultural contexts and behaviours.
This context underscores the notion that as machines assume responsibilities for tasks best
suited to their capabilities--such as routine, repetitive, and data-intensive activities--humans
can redirect their focus toward areas demanding emotional intelligence, creativity, and
critical analysis.
Thus, rather than succumbing to fears of job loss, the focus should shift toward retraining
and upskilling the workforce to thrive within this new paradigm. The emergence of AI should
catalyze investment in education and workforce development that equips individuals to
collaborate with machines instead of competing against them.
This investment should encompass fields such as artificial intelligence, robotics, data
science, and digital literacy. By embracing these domains, workers will position themselves
to collaborate with AI, leveraging it as a tool to enhance productivity and innovation.
Moreover, the future of work transcends the acquisition of technical skills; it also
necessitates the cultivation of soft skills. As automation increasingly assumes mundane
tasks, the interpersonal aspects of work--such as communication, leadership, and emotional
intelligence--will emerge as critical competencies.
These attributes are inherently human and will remain in demand, prompting organizations
to prioritize employees adept at navigating interpersonal dynamics, fostering innovation, and
adapting to change.
A particularly promising aspect of the rise of AI is its potential to foster a more equitable work
environment. If AI can be harnessed to handle hazardous or physically demanding jobs,
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there could be notable improvements in worker safety and overall quality of life.
Furthermore, AI holds the promise of democratizing access to vital services, thereby making
education, healthcare, and legal advice more accessible to a broader population.
Instead of fearing a scenario in which AI displaces human jobs, stakeholders should
recognize the opportunity to construct a future where technology empowers workers,
enhances lives, and opens new avenues for progress in society. While AI will inevitably
transform the job market, this future need not be characterized by negativity for workers.
The salient discourse should revolve around how society adapts to these changes, how work
can be reimagined, and how efforts can be directed to ensure that workers are adequately
prepared for the employment opportunities of tomorrow.
Rather than focusing on the potential for job loss, it is more productive to contemplate job
transformation. AI will not eliminate jobs; it will evolve them.
The central imperative is to equip ourselves to navigate this transition, learn how to work
collaboratively with machines, and embrace the myriad possibilities this new era of work
presents.
The writer is the Managing Director at Multichoice Kenya
