Kenya: Telkom Fails to Meet Service Quality Threshold, Ca Data

2 April 2026
Capital FM (Nairobi)
By Kevin Rotich

Nairobi — Telkom Kenya has failed to meet the minimum service quality threshold set by the Communications Authority of Kenya (CA), underscoring persistent challenges faced by users.

According to the latest Quality of Service (QoS) Performance report, Telkom recorded an overall score of 52.76 percent, falling below the required 80 percent benchmark.

The assessment is based on the CA's Quality of Service framework established in 2017, which evaluates mobile network operators across three key parameters: end-to-end testing through drive tests, network performance, and Quality of Experience (QoE).

In contrast, Safaricom recorded the highest score at 89.72 percent, followed by Airtel Kenya at 81.14 percent--both surpassing the minimum threshold.

The findings highlight widening performance gaps among operators, with Telkom under pressure to improve network reliability and customer experience.

Read the original article on Capital FM.

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