Uganda: UPF Set to Launch Ai Chatbot to Improve Access to Police Services

The Uganda Police Force (UPF) is set to introduce an artificial intelligence-powered chatbot aimed at helping members of the public access police services and information more quickly and conveniently.

The UPF chatbot is expected to provide guidance on police-related matters, including how to respond to emergencies, where to seek assistance and how to obtain information on services offered by the police.

Speaking during a visit to the Police ICT facility at Kikandwa in Wakiso District, SP Dr Aisha Kayongo from the Directorate of Corporate Planning and Strategy, Publication and Information, said Uganda needs to embrace AI technology in areas that directly benefit citizens.

She said the chatbot will simplify access to police services, particularly for people who may be uncertain about what to do when faced with emergencies or other situations requiring police intervention.

"It will make it easier for Ugandans to access police services. People will be able to ask questions and receive immediate responses on matters that fall under the Uganda Police Force," Kayongo said.

Kayongo, however, said the introduction of the chatbot will not replace existing emergency communication channels such as 999, which will continue operating to ensure that Ugandans can access assistance whenever needed.

She urged the public to embrace the new technology and make use of it once it is rolled out.

SP Daniel Kitimbo, Head of the AI Unit at RPI Kikandwa, said the technology will soon be introduced to the public and is expected to contribute to improved police service delivery.

He said the initiative is part of efforts to use technology to make police services more efficient, accessible and responsive to the needs of citizens.

AIP Brian Kalyebi explained how the AI system will operate and demonstrated how members of the public are expected to interact with the chatbot once it is launched.

The Uganda Police Force says the chatbot will be rolled out in different parts of the country as authorities seek to expand the use of technology in public service delivery.

Read the original article on Nile Post.