Minister Declares 'War on Queues' at South African Home Affairs

"This will be a critical component of concerted efforts to ensure citizens and other clients are served professionally when they seek access, in-person or digitally, to services we offer," Minister of Home Affairs Malusi Gigaba said during a briefing on how he plans to streamline the work processes of his department.

The line of refugees and asylum seekers waiting outside the Department of Home Affairs Office at the Customs House on the Foreshore in Cape Town (file photo).

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