COVID-19 WhatsApp Helpline Helps Millions Monitor Pandemic

Millions of people around the world have utilised a WhatsApp helpline originally launched by the South African Department of Health. COVID-19 Connect was designed to deliver accurate, up-to-date information to citizens during the pandemic. The technology, which leverages artifical intelligence, has seen additional support from the World Health Organisation and allows users to access realtime information about COVID-19 including symptoms, where to get tested and debunking fake news about the virus.

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